Privacy Policy

1. Introduction

Besh Market ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application available on Android and iOS platforms (the "App").

2. Information We Collect

We may collect and process the following personal information:

• Account Information: Name, phone number, email address, and login credentials
• Address Information: Delivery addresses and location data necessary for order fulfillment
• Location Data: Precise or approximate location information when needed to facilitate delivery services
• Order History: Records of your past orders, cart items, and wishlist/favorites
• Payment Information: Payment-related data (note: we do not store full payment card details if third-party payment providers handle transactions)
• Device Information: Device identifiers, operating system type, and device model
• Push Notification Tokens: For sending order updates and promotional notifications
• Communication Data: Customer support messages, reviews, feedback, and inquiries you submit

3. How We Use Your Information

We use the collected information for the following purposes:

• Creating, managing, and maintaining your user account
• Processing and fulfilling your food and grocery orders
• Coordinating with delivery partners and courier services for order delivery
• Providing customer support and responding to inquiries
• Sending notifications about order status, delivery updates, promotions, and service announcements
• Improving app performance, user experience, and service quality
• Fraud prevention, security monitoring, and legal compliance
• Analyzing usage patterns and trends to enhance our services

4. Data Security

Your personal data is encrypted in transit using industry-standard security protocols. We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

5. Data Sharing

Besh Market does not sell your personal data. However, we may share your information with trusted third parties to facilitate our services:

• Restaurants and Stores: For order processing and fulfillment
• Delivery Partners and Couriers: To coordinate delivery of your orders
• Payment Providers: To process payments securely
• Analytics Providers: For understanding app usage and improving services
• Hosting Providers: For secure data storage and infrastructure
• Legal Authorities: When required by law or to protect our legal rights

6. User Rights and Data Requests

You have the right to request access to, correction of, or deletion of your personal data. You may also request to restrict processing or obtain a copy of your data in a portable format. To exercise these rights or for any privacy-related inquiries, please contact our support team.

7. Account Deletion

You can request deletion of your Besh Market account and associated personal data at any time. For detailed information and step-by-step instructions, please visit our Delete Account page.

8. App Platforms

This Privacy Policy applies to both the Android and iOS versions of the Besh Market app. The data collection and usage practices described herein are consistent across both platforms.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the app following any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact our support team: